(08) 8947 4950

FAQs

How do I Add or Modify a "One Touch" Address on my Device?

From your machine: Press Menu > Utility / Counter > Administrator Settings > password 1 2 3 4 5 6 7 8 > One-Touch Registration > Create One-Touch > Address Book (Public) > E-mail or SMB or FTP or FAX > If creating a new one-touch select New. If editing or deleting highlight the relevant one-touch and select Edit or Delete.

From your computer: Access the Shortcut created directly to the printer with PageScope. Select Address Book and then the Store Adressess Button. Selct New Registration. Select OK for Email. Selct Direct Imput and Enter Your Name making sure to Check the appropraite alphabetical order and select Main to show on screen. The enter your email address and selct enter.

What is the correct method to Restart my Machine?

Switch OFF the control panel power switch > Wait for the red Start button to extinquish > Switch OFF the machine's main power switch inside the front door > Wait a minimum of 10 seconds then power ON main switch > Wait another 10 seconds then power ON the control panel power switch.

How do I find my Meter Read?

For your Colour Range of devices 224e, 284e, 364e, 454e, 554e, 654e, 754e go to your Main Menu and press the Counter at the top of the screen. The counter is on the left hand side.

For your Mono Range of devices 224e, 284e, 364e, 454e, 554e, 654e, 754e go to your Main Menu and press the Counter at the top of the screen. The counter is on the left hand side.

For Bizhub 25e Press the machine info arrow down to page two (of seven) , page count is meter reading. To print press machine info, select print, select yes.

How do I find my serial number?

Your serial number can be found on the rear or side of your machine near where the power cord attaches.

How do I find my Machine Number for Central Business Equipment?

In most cases (depending on the machine) you will find your Central Business Equipment Machine number located on the front left hand side dirtectly under the ADF in the cream area. What you will see is a Sticker with the Central Business Equipment Logo, contact details and your Assett Number.

I keep getting spots and marks when I photocopy and some of the text is missing.

Clean the glass, there may be bits of debris like dried liquid paper it.

I can’t print from any computer to the copier.

Check the network cables. If everything looks okay turn the printer off at the main switch and leave off for 30 seconds. Turn back on. If you still can’t print give us a call.

What is a multifunction printer?

All commercial mono or colour multifunction printers and photocopiers come standard with copy, print and scan functions. Fax capability is a common additional feature as well as stapling or saddle stitch finishing. Some even offer double-sided simultaneous colour scanning which helps productivity for users of a document management system.

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Monday to Friday, 8.30 am to 4.30 pm

Unit 3 390 Stuart Highway, Winnellie

(08) 8947 4950

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